The hospitality and tourism industry is a vast sector that includes all the economic activities that directly or indirectly contribute to, or depend upon, travel and tourism. This industry sector includes:

• Hotels & Resorts

• Restaurants & Catering

• Night Clubs & Bars

I have worked in the hospitality and customer service industry for many years. I began my career at Sobeys, Boston Pizza and Chop Steak House & Bar. These positions allowed me to deal directly with customers and to learn the importance of team work.

My experience moved to management where at Cactus Club and Canopy By Hilton Toronto Yorkville I became involved in many areas of the business. I learned quickly the importance of teamwork and dealing with situations in high pressure situations. 

My management experience included HR recruitment, staff management, day-to-day facility operations and documentation development (e.g., Employee Handbook, and daily operation procedures).

Event planning was also extremely important in my various positions. Events included large corporate events/seminars, holiday events, city promotional events (e.g. Toronto Film Festival (TIFF), and specialized themed events (e.g., brunches and dinners). All of these activities involved producing promotional material, marketing, and staff management.