Technical Writing & Documentation

Maintain your brand’s image with professional documentation.

I have been involved with a variety of technical writing formats. These have included policy and procedures, user manuals, social media postings and other formats.

Deliver a Quality User Experience

Ensures that each document is valuable, engaging, and easy to understand. In this way, your employees or customers have a quality experience when dealing with your company.

Reduce Customer Support Queries

Quality documents reduce support tickets. In this regard, they give your employees or customers the answers they need. In addition, they are an important part of your brand before and after the publication or sale is made.

Improve Product Performance & Maintenance

Give your employees or customers access to easy to understand documentation for your business requirements, software or hardware products. In this way, you can improve product maintenance and performance.

Reduce Bugs and Errors

Quality documents are a reflection of your brand. Additionally, well designed and edited documentation catches any bugs before your product reaches your employees or customers.

Benefits

Communicate Clearly

All technical writing projects with the end user in mind. For this reason, I create all content in Plain English. In this way, your customers can easily understand the information or product.

Happy Customers

Communicating information so that it is easy to understand. In this way, your end users can quickly and easily get started.

Build Loyalty

Quality documentation is important for your product. In this way, you can ensure customer satisfaction and loyalty. Additionally, it helps to build your brand image.

Reduce Support Tickets

User manuals, guides, and FAQs give easy solutions. In this way, your users can easily fix their issues. In turn, this helps brand loyalty and reduces support costs.

Reduce Your Liability

User manuals and guides help your customers to use your product safely. For this reason, we include the proper cautions, warnings, and notices in your documentation. In this way, you can reduce your liability and ensure the safety of your customers.

Internal Documentation

The benefits of quality documentation don’t just apply to end users. In fact, they also ensure smooth internal business operations. In this regard, they enable record keeping, progress tracking, and an overview of your company processes, policies and procedures.